Technical Support

In order to best expedite your support to the approapriate technician and provide the fastest feedback, please fill out this form below to the best of your ability. The more information you can provide, the quicker we can provide meaningful answers.

Technical Support Form

Name

First Name

Last Name

Email Address

Product

Alpha Wheels Firmware

If requesting support for Alpha Wheels, please look up your Alpha Wheels firmware by sending the command "firmware" in the TyQT Monitor.

Alpha Wheels Serial Number

If applicable, the serial number is located on the back of the Alpha Wheels. Enter the number following "1A".

Method of Gimbal Control

What interface are you using between the Alpha Wheels and your gimbal. If using a Spektrum or Futaba, please include the model number in the text field at the end.

Gimbal

If using 1A Tools product with a gimbal, please provide the gimbal info here.

Support Issue

Please describe in as much detail as possible, what issue you are having. Please include all relevant details, such as when the issue started and how often it happens.

Gimbal Firmware

If applicable, please reference the firmware in your gimbal here.

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