Technical Support

In order to best expedite your support to the approapriate technician and provide the fastest feedback, please fill out this form below to the best of your ability. The more information you can provide, the quicker we can provide meaningful answers. 

 

Technical Support Form

Name *
Name
If requesting support for Alpha Wheels, please look up your Alpha Wheels firmware by sending the command "firmware" in the TyQT Monitor.
If applicable, the serial number is located on the back of the Alpha Wheels. Enter the number following "1A".
What interface are you using between the Alpha Wheels and your gimbal. If using a Spektrum or Futaba, please include the model number in the text field at the end.
If using 1A Tools product with a gimbal, please provide the gimbal info here.
Please describe in as much detail as possible, what issue you are having. Please include all relevant details, such as when the issue started and how often it happens.
If applicable, please reference the firmware in your gimbal here.